Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving those goals can feel out of reach at the end of a year that’s seen so much transformation. With the explosion of generative AI, a...

How unfortunate investors in commodities, cryptocurrency, and other assets get scammed in apps found in official stores.As the popularity of online investing grows, so does the number of related online scams. A few months back, we took a look at some fake investment apps that we’d found in the...